However, this order was botched beyond belief. Usually, I couldn’t care less about whether something ships on time I’m patient and forgetful, the perfect customer. Here’s a quick personal story: I ordered a birthday gift for a friend of mine from a hobby site. When you say, 'I understand how (blank) that must be,' the word you use to fill the blank will greatly affect the tone of your message - one that is obviously being used with an upset customer. I’m happy to help.” It’s my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. That’s why I end 99% of my messages with, “Let me know if there’s anything else I can do for you. Whatever the reason, you need to let them know that you’d be happy to hear them out. Maybe they don’t want to be a burden, or maybe they think you don’t care. Ending your emails without a closing message can be risky as it’s not inviting the customer to share further issues - issues you sincerely want to hear about.įor an outspoken person like myself, it was initially hard for me to understand why some people might just slink away without bringing up additional problems. So it's important to make sure that the customer leaves satisfied. Not every customer will tell you that they are walking away unhappy - in fact, few will. Use these 12 customer service phrases to improve almost all of your support interactions. Nothing delivers quite like consistently delightful communication. In customer support, improving your ability to convey information in a concise, friendly style will yield better results than anything else. On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal. Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. After all, most support conversations are pretty standard: “I have a problem,” and “Let me fix that problem for you.” After all, providing great customer service means knowing exactly what to say and the best way to say it.īut communication is hard, and it’s even harder when you’re trying to make the mundane memorable.

Repeatable phrases are helpful for bringing consistency to customer service.

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